This Cancellation Policy explains how Merchants can cancel their ShopEG subscription, what
happens to their account and consumer-facing store upon cancellation, and the conditions
under which ShopEG may cancel a Merchant's account.
1. Cancellation by Merchant
1.1 How to Cancel
Via the App or Email. Cancel directly from your ShopEG merchant dashboard:
Go to Settings → Subscription
Click Cancel Subscription
Follow the prompts to confirm
OR email us at support@shopeg.in with the subject: Cancellation Request – [Your Store Name]
Please include:
Registered business name
Contact number
Preferred cancellation date
We will confirm receipt within 48 hours.
1.2 When Cancellation Takes Effect
Cancellation requests are processed at the end of your current billing cycle, regardless of when the request is made.
You will retain full access to the Platform — including the Merchant dashboard, Staff apps, and Delivery management tools — until the end of the paid billing period.
No partial refunds will be issued for unused time, except as outlined in the Refund Policy.
1.3 Auto-Renewal
Subscriptions automatically renew monthly on the billing date.
To avoid being charged for the next cycle, cancel before your billing date via the app or email.
2. What Happens to Your Consumer-Facing Store
After cancellation:
Your consumer-facing store (customer app) remains accessible for a minimum of 7 days (wind-down period).
This period may be extended at ShopEG's discretion.
During the wind-down period: new orders will be disabled; existing orders can still be managed until fulfilled.
After the wind-down period: the store will be taken offline and will no longer be accessible to customers.
Recommendation: Inform your customers in advance to ensure a smooth transition.
3. Data After Cancellation
Store data (orders, customers, catalog) will be retained for 5 years from account closure.
After this period, data will be securely deleted or anonymised.
You may request a data export within 30 days of cancellation by emailing support@shopeg.in.
Data export requests after this period may not be fulfilled.
Customer data will continue to be handled as per the Privacy Policy.
4. POS Integration
POS integrations will be deactivated at the end of the billing cycle.
No further data (inventory or billing) will sync after that point.
Any configurations on the POS provider's side must be managed directly with the POS provider.
5. Cancellation by ShopEG
5.1 For Cause (Immediate Effect)
ShopEG may cancel your account immediately without prior notice if:
You violate the Terms and Conditions.
Your account is used for unlawful, fraudulent, or abusive activity.
You fail to make payment after reasonable follow-up.
In such cases: no refund will be issued, and the wind-down period may not apply.
5.2 Without Cause
If ShopEG discontinues service for reasons unrelated to your actions:
A minimum of 30 days' written notice will be provided.
A pro-rated refund will be issued for any unused paid period beyond the notice date.
6. Reactivation
You may reactivate your subscription by contacting support@shopeg.in.
Reactivation is subject to current pricing and active plan terms.
Historical data may be restored if reactivation occurs within the 5-year retention period.
7. Changes to This Policy
This policy may be updated from time to time.
Changes will be communicated via email or in-platform notifications.
Updates will be shared at least 14 days in advance.
Continued use of the Platform constitutes acceptance of the revised policy.